Privacy Policy

Effective Date: 12/22/2025

D-Wing Windows, Siding & Roofing Privacy Policy

D-Wing Construction (“D-Wing,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.dwingconstruction.com, contact us, request services, or opt in to receive communications from us, including text messages.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.

User Consent

By accessing our website, submitting information, requesting services, or opting in to communications, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
SMS consent is obtained only when you knowingly and affirmatively opt in and is not a condition of purchase.

Information We Collect

Personal Information

We may collect personal information you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Mailing and service address
• Billing and payment information
• Information submitted through forms, emails, reviews, calls, or service requests

This information may be collected when you:

• Request an estimate or service
• Submit a contact or quote form
• Schedule an appointment
• Make a purchase or payment
• Enter a promotion or contest
• Opt in to email or SMS communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Referral URLs
• Pages visited and interaction data

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain website functionality
• Track sessions and user preferences
• Analyze website performance
• Improve security and user experience
• Detect and prevent fraud

You may disable cookies in your browser settings; however, some website features may not function properly.

How We Use Your Information

We use the collected information to:

• Respond to inquiries and customer requests
• Provide, manage, and complete services
• Schedule appointments and send reminders
• Process transactions and payments
• Send service updates and important notifications
• Send promotional or marketing messages only with your explicit consent
• Improve our website and services
• Conduct analytics and prevent fraudulent activity

SMS Terms & Conditions (Twilio / A2P 10DLC Compliant)

By providing your mobile phone number and opting in, you consent to receive SMS text messages from D-Wing Construction. These messages may include:

Transactional Messages

• Appointment confirmations and reminders
• Service updates and project communications
• Estimates, invoices, and customer support communications
  

Marketing Messages (Optional)

• Promotions, special offers, and marketing communications

Marketing messages are sent only if you have expressly opted in to receive them.

Message Frequency

Message frequency varies depending on your interaction with our services.

​Message & Data Rates​

Message and data rates may apply.

Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and no further messages will be sent unless you opt in again. 

Help Instructions

For assistance, reply HELP or contact us at:

Phone: 630-556-8099
Email: dwingoffice@dwingconstruction.com

Consent
Consent to receive SMS messages is not a condition of purchase.

Data Sharing

SMS consent is not shared with third parties or affiliates for marketing purposes. Messaging services are provided through third-party service providers acting on our behalf.

Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.

Disclosure of Information

We do not sell or rent your personal information.

We may share information only in the following circumstances:

• With trusted service providers who perform services on our behalf, such as:
  • Payment processors
  • Scheduling and CRM platforms
  • Analytics providers
  • Messaging service providers (including Twilio)

• When required by law, legal process, or governmental request
• To protect the rights, property, or safety of D-Wing, our customers, or others
• In connection with a merger, sale, or transfer of business assets
  

All service providers are contractually obligated to protect your information and use it only for authorized purposes.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or data handling of those third parties.

Children’s Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from children.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption where appropriate. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Sale or Acquisition

If D-Wing Construction is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

Your Privacy Rights

Depending on your state of residence (including California and other U.S. states with privacy laws), you may have the right to:

• Request access to your personal information
• Request correction or deletion of your personal information
• Opt out of certain data uses

To exercise your rights, please contact us using the information below.

Changes to This Privacy Policy

​We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

D-Wing Windows, Siding & Roofing
Phone: 630-556-8099
Email: dwingoffice@dwingconstruction.com
Website: www.dwingconstruction.com
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Thank you and have a blessed day,
Christi Kennedy
Office/Service Team Manager
D-Wing Construction Inc.